Plugin Support
Hey 👋
If you’re here, you’ve probably got a question about one of my plugins or something’s not quite behaving as expected. I build all of my plugins myself and I genuinely care about them working well for you, so I’ll always do my best to help you get things up and running smoothly.
Before you get in touch
A couple of quick things that might help speed things up:
Double check the installation steps (most issues come down to a small step being missed) Sometimes small typos in the code can occur when pasting, double check it if you can.
Make sure you’re on a Squarespace plan that supports custom code (Business/Core or above)
Have your website URL handy along with the password if it is protected.
Support response times
I aim to respond to all support requests within 1–2 working days. (I am UK based, so there may also be some timezone differences.)
That said, I’m a one woman business - no big agency team behind the scenes! so on the rare occasion it might take a little longer, especially during busy periods, holidays, or if life throws something unexpected my way.
I really appreciate your patience when that happens, and I promise I’ll get back to you as soon as I can.